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Shipping Information

SHIPPING POLICY

If you have placed an order, and then decide that you would like to add to that order, please e-mail us immediately at contactus@sunbirdfly.com If a packing slip has not been created for the order, we will happily add to the order. If a packing slip has already been created, we will not be able to add to the original order. Please Note Once ordered it can't be cancelled and we will not refund.

 

RETURNS

To be eligible for a return, items must be unused and in the same condition that you received it. Your item must be in the original packaging. If you have purchased a product that is opened and you are unhappy with, please email us at contactus@sunbirdfly.com

 

SHIPPING:

Where can we deliver the package to?

At the moment Sunbirdfly's Products are Flying to These countries Below:-

Saudi Arabia, Australia, Austria,Belgium, Brazil,Canada,Denmark,Finland, France,Germany, Greece,Hungary,Japan,Indonesia, Ireland, Israel, Italy,Kazakhstan,Luxembourg,Malaysia, Mexico,Netherlands,New Zealand, Norway,Hong Kong,South Korea,Poland, Portugal,Russia,Singapore, Spain, Sweden,,Switzerland,Turkey,United Kingdom, Ukraine, United States Of America.

We will be flying to more countries in future,if your country is not listed here and would like to order, drop us an email contactus@sunbirdfly.com we will be happy to assist you :)

We are not responsible for packages that go missing internationally. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.

SHIPPING: AUSTRALIAN CUSTOMERS:

According to Australian Government, all post or mails  coming to australia from international location &  Valued equivalent or less than 1000$AUD will be applicable for GST, These rules are from the Australian Government hence Sunbirdfly Group has no control over this. for more details please refer to this link  https://www.abf.gov.au/importing-exporting-and-manufacturing/importing/cost-of-importing-goods/gst-and-other-taxes/gst-on-low-value-goods

SHIPPING: RUSSIAN CUSTOMERS:

Please leave your full name when placing an order, failed to do so may delay your delivery or loss of the package.

SHIPPING: SWEDEN CUSTOMERS:

Please leave your full name when placing an order, failed to do so may delay your delivery or loss of the package.

PLEASE NOTE: By Default we don't ship the goods as GIFT and undervalue the invoice, sunbirdfly totally obeys and abides by the Law ,invoice will be according to original Cart Value. If you still have a request to mark as gift or under value it please contact us after the order we will assist you regarding it.

SHIPPING METHOD:

Currently, we have 2 warehouses one in China and one in Hong Kong, and according to the Shipping location of the customer we choose our default warehouse, we use expedited way to ship our orders, we don't use DHL or FedEx for shipping as its way to expensive, we care for our customers pocket, we use Cheap, reliable and fast shipping method which has end to end tracking information. If you still need fast shipping like DHL or FEDEx please contact us we can arrange it for you for an additional cost.

 

SHIPPING ADDRESS:

The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.

Sunbirdfly Group is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.

If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at contactus@sunbirdfly.com We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.

If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.

If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus a 3% restocking fee.

Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which place the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled.

Support e-mails will not always be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.

MISSING PACKAGES

Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.

We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.

It is the customer's responsibility to read the shipping options below before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.

 

Tracking

All tracking information is sent via email when your package has shipped. If you are unable to find this email, please contact us at contactus@sunbirdflycom, and we are happy to send your tracking over!

 

ORDERING AND RESELLING

PROCESSING TIME

Orders are processed within 1–3 business days of receipt from our warehouse, and orders will ship out once processed. Therefore, delivery-time quotes begin when the package leaves the warehouse after the 1–3 business days of processing are completed.

During sales and promotional periods, orders may take an additional 1–3 days to process.

Orders placed after 14 p.m. HKT Monday through Thursday will begin processing the following day.

Orders placed after 10 p.m. HKT Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.

BACKORDERS

We do our best to maintain our 'in stock' status on all items. In the event that an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via e-mail. You will be given the option to 1) receive a refund for the backordered item, 2) substitute another item for the backordered item, or 3) place the entire order on hold until the backordered product comes back into stock. If you do not reply to our e-mail, your entire order will remain on backorder hold status until the out-of-stock item comes back into stock, at which point your order will ship out in its entirety.

 

BUYING POLICY

The products on this site are for individual use ONLY, and may not be resold or redistributed. Sunbirdfly Group LTD reserves the right to refuse service to anyone, at any time and for any reason, without notice.

RESELLING

Products that are purchased from this website, with or without a discount code, shall not be resold without first asking Sunbirdfly Group LTD for permission. If you want to resell one or more of Sunbirdfly products, then please contact us by e-mail at contactus@sunbirdfly.com.

 

CUSTOMS

Sunbirdfly Group is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates.

If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).

Sunbirdfly Group  is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.

In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.Sunbirdfly Group  is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.

NOTE: Taxes may apply for imported goods/services and is regulated by the country law. Sunbirdfly Group is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for more clarity and information.

 

" We care for environment and planet earth so we use environmental Friendly and sustainable packaging material."


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